Cancellation policy

Cancellation right

You have the right to cancel this agreement within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or any third party mentioned by you, who is not the carrier, have or has taken possession of the last partial dispatch or the last piece.

In order to exercise your cancellation right, you need to notify up-Umweltpionier GmbH, Aisthofen 25, 4320 Perg, Austria with the help of an unambiguous declaration (e.g. letter sent by post, fax or e-mail) about your decision to cancel this agreement.

You may fill up the up cancellation form on our website www.umweltpionier.at electronically or send another unambiguous declaration. Make use of the option offered by the up cancellation form, in which case we would send you a confirmation via e-mail about the receipt of your cancellation.

To avail of the cancellation right, it is sufficient that you send the information about exercising the cancellation right before the expiry of the cancellation period.

Consequences of cancellation

If you cancel the agreement, we are obliged to repay all payments made by you, which we have received from you, including the costs of delivery (with the exception of the extra costs that arise from another type of delivery selected by you other than the standard and cheapest type of delivery offered by us), promptly and latest within fourteen days starting from the day on which the notification about your cancellation of this agreement has been received by us.

For this repayment, we shall use the same payment mode that you have used at the time of the original transaction, unless something to the contrary has been expressly agreed with you; in no case will you be charged any fees for this repayment.

We may decline the repayment until we receive the goods returned by you or until you have furnished the proof of dispatch of the goods, depending on whichever comes first.

You must return the goods or hand them over to up-Umweltpionier GmbH, Aisthofen 25, 4320 Perg, promptly, and in any case, within fourteen days starting from the day on which you have notified us about the cancellation of this agreement. The period is granted if you dispatch the goods before expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.








up cancellation form

up cancellation form

    If you would like to cancel the agreement, please fill up this form and return it to us

    I/We herewith cancel the agreement concluded by me/us regarding the purchase of the following goods:



“We do not inherit the land from our parents, we borrow it from our children”
Old Indian Wisdom

Listen to it!

Listen to Life Radio Oberösterreich (Upper Austria)
under the tab “Company of the Week”
and learn about the various
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up-Tube >

Umweltpioniere (Environmental Pioneers) are also available on youtube!
Interview with Stephan Hinterkörner!

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Fertilise with healing soil.
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In fact, it is so harmless, that you can
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The up-Story


Umweltpionier GmbH

Aisthofen 25, 4320 Perg
Tel. +43 800 201502


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